1. Refund Eligibility
Green Pay facilitates refunds for failed or disputed transactions under these conditions:
- Transaction failed at gateway but amount deducted from payer bank.
- Duplicate payments for the same order/invoice.
- Unauthorized transactions identified by our risk system.
- Merchant initiated refund requests via API or Dashboard.
2. Non-Refundable Items
The following are generally non-refundable:
- Gateway processing fees for successful transactions.
- Payments for services already consumed or delivered.
- Transactions older than 180 days.
3. Refund Process
- Refund request is initiated by the merchant or customer support.
- UTR verification is performed with the acquiring bank.
- Once verified, funds are released to the original payment source.
- The customer receives the credit within 3-7 business days.
4. Dispute Resolution
In case of a dispute between a merchant and a customer, Green Pay acts as a mediator. Funds may be held in escrow until a resolution is reached based on evidence from both parties.
5. Contact Support
For refund status or technical issues, reach out to our dedicated desk:
Email: refunds@upi.smmizo.com
Support Team: +91 9876543210